FAQ

FAQ
We're here to help! See if your quick query is answered below.
How to work with us?
FAQ

You can choose from our existing range of lantern designs, and we will quote and produce them according to your requirments. Alternatively, if you have a specific theme or concept for your event, our creative design team will work with you to create a custom lantern set tailored to your venue. Once the design is approved, we proceed with production and delivery. Additionally, we are open to offer the rental and joint cooperation method to low the risk of customers.

What's the price of the lanterns?
FAQ

Our lanterns are entirely handcrafted and do not have a fixed, uniform price. The cost of each lantern is calculated based on its dimensions, special lighting effects, the complexity of craftsmanship, the number of pieces in a lantern set, and the specific design—we will provide an accurate quotation according to your event proposal.

What services do we offer besides lanterns?
FAQ

We offer more than just lantern sales and rentals—but one-stop solutions that cover event planning, performance coordination, and full project management. From design and production to installation, we handle every step, making sure everything meets local standards. This way, our clients don't have to juggle multiple vendors, and can count on a smooth, high-quality night tour event.

How long does it take from order to delivery?
FAQ

After confirming the design,production takes about 1 month, shipping usually 1—2 months (depending on the route),and installation around 15 days.The exact timeline may vary based on the order quantity and logistics.

How are the lanterns packed and shipped?
FAQ

Each lantern is wrapped with bubble film for protection.We use 40HQ containers for shipping.Oversized lanterns will be disassembled, and as the products are irregular in shape,small pieces are placed in the gaps of larger ones to save space and reduce shipping costs.

How do I install the lanterns after delivery?
FAQ

We offer two options: 1.On-site support—We can send 2–3 skilled workers to assist with installation. 2.Self-installation—Each lantern will come with clear manual, making it easy to assemble by matching the parts. We also provide a step-by-step video tutorial for guidance.